Payment & Shipping Policy
Payments
The payments on The Silver Trinkets can be made using the payment options available at checkout.
These may include debit card, credit card, UPI, net banking, wallet or other secure online payment methods supported by our payment gateway.
Cash on Delivery will be available only if it is shown at checkout. If COD is not available for your location or order, the order must be prepaid.
All payments are processed through secure payment systems. We do not store your full card details, UPI PIN, banking password or other sensitive payment information on our website.
If your payment fails but the amount is deducted from your account, please contact your bank or payment provider. In most cases, the amount is automatically reversed as per the bank or payment gateway timeline.
Shipping Policy
Thank you for visiting and shopping at The Silver Trinkets. The following terms explain our shipping process, delivery timelines and related conditions.
Domestic Shipping Policy
Shipment Processing Time
All orders are usually processed within 1 to 3 business days after successful payment confirmation.
Orders may not be shipped on Sundays, public holidays or during courier non-working days.
In case of high order volume, product unavailability, quality check delay, special request or customized order, dispatch may take longer. If there is any major delay, we will try to inform you through phone, email or WhatsApp.
Shipping Rates & Delivery Estimates
Shipping charges may vary depending on your delivery location, package weight and shipping method selected at checkout.
The exact shipping cost will be shown during checkout before you complete your purchase.
Standard shipping usually takes 5 to 7 business days after dispatch. Delivery to remote areas may take longer depending on courier service availability.
Express shipping options may be available at checkout, depending on your location and courier partner availability.
Delivery timelines are estimates and may change due to weather, festivals, public holidays, courier delays or other situations beyond our control.
Shipping Confirmation & Order Tracking
Once your order is dispatched, you may receive shipping confirmation and tracking details through email, SMS, WhatsApp or any other available communication method.
Tracking details may take some time to update after the courier partner receives the parcel.
Logistics Partner
We work with trusted courier and logistics partners to deliver your order safely.
The courier partner is selected based on your delivery location, service availability and package requirements.
For remote or restricted locations, delivery may take additional time.
International Shipping Policy
The Silver Trinkets offers worldwide shipping where courier service is available.
International shipping charges may vary based on the country, package weight, shipping method and courier partner.
The final shipping cost will be calculated and shown at checkout or shared with the customer before order confirmation, wherever applicable.
International delivery timelines may vary from country to country. Customs clearance, local delivery rules and courier delays may affect the final delivery date.
Customs duties, import taxes, local charges or any other charges applied by the destination country will be the customer’s responsibility. These charges are not controlled by The Silver Trinkets.
Delivery Issues
If your parcel is marked as delivered but you have not received it, please contact us as soon as possible with your order ID.
Any delivery-related issue, such as missing item, damaged parcel, wrong item or empty package, should be reported within 48 hours of delivery.
Please share clear photos, package images and an unboxing video wherever required. This helps us check the matter with the courier partner and resolve it faster.
After the given reporting time, the parcel may be considered received in proper condition.
Wrong Address Or Failed Delivery
Please enter your full and correct shipping address while placing the order.
The Silver Trinkets will not be responsible for failed delivery due to wrong address, incomplete address, incorrect phone number, customer unavailability or refusal to accept the parcel.
If the parcel is returned to us and you request re-shipping, additional shipping charges may apply.
Contact Us
For payment or shipping-related support, please contact us at:
The Silver Trinkets
Sector-49, Gurugram, Haryana - 122018
Phone: +91 8700295383
Email: thesilvertrinketsstore@gmail.com